Policies

Privacy Policy

This version of the Privacy Policy became effective on September 1, 2013.

Your privacy is very important to Nuvo Residential, LLC (“Nuvo Residential”, “NuvoH2O,” “we,” or “us”), and we are committed to providing you a secure online environment. The following Privacy Policy applies to all of the websites owned and/or operated by Nuvo Residential, LLC and its owned and/or operated affiliated businesses (collectively, the “Sites,” which shall include but not be limited to any and all sites and subdomains associated with Nuvo Residential LLC, NuvoH2O, Nuvodirect, Citracharge, and Citracharge Pro). This Privacy Policy is a part of and is incorporated into the Nuvo Residential, LLC terms of use. By using any of the Websites, you signify that you have read, understand and agree to be bound by this Privacy Policy.

This policy applies to all online communication with Websites owned by the Company. When you provide us with online information through any of our Websites, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Please note that your visit to any of our Websites is subject to this Privacy Policy and our Terms and Conditions.

1. Information Collection

We only collect personally identifiable information about you via our Websites when you provide it in connection with a request for a product, service, or information. You may browse our Websites without providing any personal information; however if, for example, you decide to place an order, we will ask you for your name, delivery and billing address, phone number(s), email address, credit card number and its expiration date. If you choose to complete a user registration form, survey or sweepstakes entry form, we may ask you for information such as your contact information (e.g., name, e-mail address and mailing address), age group or birth date. Occasionally, as with product registration, we may also ask you for other information such as gender, income level, and information about your prior experiences with the Company's products. When you submit your personally identifiable information on one of the Websites, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular, your IP address, browser, city, time zone, referring URL, and operating system. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics, developing marketing plans, customizing content, and improving the Website. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees and partners.

All of our Websites are intended for adults. We do not knowingly collect personal information from children. However, if the parent or guardian of a child believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact us if they want this information deleted from our files.

2. Use/Disclosure of Personal Information

The Company will not make your name, email address, mailing address, and/or telephone number available to any other vendors, or non-related organizations.

The Company may use the information that you provide to fulfill your request for a product, information, or other service, or respond to an email or other request, as well as to create and deliver to you our newsletters or surveys, communications containing product information, usage tips or promotions, help improve our website(s) or services, or customize visitors' experience at our Website(s). The Company may also use your personally identifiable information to send you information about products, services and special offers. However, we want to communicate with you via email correspondence only if you want to hear from us. If for any reason you would no longer like to receive email messages from the Company, you can request to remove your information from our contact lists. Please allow up to 10 days for us to process your request. Please note, if you opt not to receive marketing emails from the Company, you may still receive "Transactional" email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.)

We may contract with companies or individuals to provide certain services including email and hosting services, credit card processing, shipping, data management, surveys and marketing, promotional services, etc. We call them our Service Providers. We may share personally identifiable information with Service Providers solely as appropriate for them to perform their functions, but they may not use such information for any other purpose.

We do not share your credit card or other account information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order.

Finally, the Company may disclose personal information in special cases: (1) when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the rights of the Company or to anyone that could be harmed by such activities; (2) when we believe in good faith that the law requires it; (3) to any third party who may acquire the Company; and (4) in situations involving threats to the physical safety of any person.

Ensuring Your Security

We use Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information. Please note, however, that although we employ industry-standard security measures to safeguard the security of your personal information, no transmissions made on or through the Internet are guaranteed to be secure.

Credit Card Information

If users choose to purchase subscriptions, memberships, or other products or services through this site, they may be able to do so with a credit card.  In such cases, all credit card information is collected by a third party, in compliance with Payment Card Industry (or PCI) standards and requirements.

Technology Utilized

Like many e-commerce websites, we employ several commonly used technologies on this Website such as: cookies, clear gifs, networking traffic monitoring and active scripting. We use these to monitor the performance of the Website, measure its effectiveness, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our Websites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.

Cookies:  To enable Nuvo Residential to offer the best possible experience to visitors of this site and to offer continually updated information, we may assign users unique identification numbers which are stored in a file on their personal hard drive called a “cookie.”  Cookies by themselves cannot be used to find out the identity of any user.  This unique identification number automatically identifies specific users’ browsers to Nuvo Residential and this site whenever users interact and browse this site. Users concerned about the use of cookies have the option to set their browsers to warn them before accepting cookies, or to turn off cookies entirely.  However, disabling cookies might interfere with the use of this site.

Clear gifs" (also known as "web beacons") are tiny graphics with a unique identifier, similar in function to cookies, and are used to help us better optimize our advertising.

"Network traffic monitoring" is programming that monitors and analyzes network traffic, and can be used to capture data being transmitted on a network, including plain-text data and computer IP addresses.

"Active scripting" is programming code that is designed to collect information about your interactions with the Website, such as which links you click on. The code is temporarily downloaded onto your computer or mobile device from our server or a third party service provider, is active only while you are connected to the Website, and is deactivated or deleted thereafter.

 We may combine automatically collected Website usage information with your Personal Information. In those cases, we will apply this Privacy Policy to the combined information.

External Links

Our Websites may offer links to and from other third party sites. Other sites have their own policies regarding privacy. If you visit one of these sites, you may want to review the privacy policy on that site.

International Users

Like almost every website, our Websites may be accessed by an international audience. By visiting our Websites and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this policy. In addition, such data may be stored on servers located outside your resident jurisdiction and in jurisdictions which may have less stringent privacy practices than your own. By providing us with your data, you consent to the transfer of such data.

Notification of Changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Your continued use of the Website after the changes are posted constitutes your agreement to the changes, both with regard to information we have previously collected from you and with regard to information we collect from you in the future. If you do not agree to the changes, please discontinue your use of our Website.

Questions Regarding the Privacy Policy

Inquiries regarding this Privacy Policy can be sent through e-mail, fax, or mail to the following:

E-mail:             info@nuvoh2o.com

Fax:                 801-208-4005

Mail:                2 E Center St #200, Kaysville, UT 84037

 

Shipping Policy

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. It is not possible to specify a preferred carrier when placing your order. Most items cannot be shipped to P.O. boxes. International shipping to US protectorates, APO, FPO, and DPO is not available at this time for any shipping method. The Company reserves the right to refuse drop shipments, pick-up orders, and orders that have different shipping and billing addresses.  

STANDARD SHIPPING: Most orders using Standard Shipping are shipped within 4 - 7 business days from the date of purchase. Expected delivery times will vary depending on the location where the item is shipped. While we are happy to offer products to customers located in Alaska, and Hawaii, additional shipping charges may apply to these locations and delivery times will vary.

Limited Warranty

NuvoH2O offers a Limited Warranty for all registered NuvoH2O branded water softeners purchased in the original packaging from NuvoH2O approved dealers against defects in materials and workmanship when used in accordance.

This warranty does not cover: (1) consumable parts, such as o-rings, unless failure has occurred due to a defect in materials or workmanship within the first 90 days of purchase;  (2) damage caused by accident, abuse, misuse, UV damage, freezing, fire, or other external cause; (3) to damage caused by improper installation or service; (4) damage resulting from modification or altered functionality without specific written permission from nuvoH2O; or (5) if identifying marks or serial numbers have been removed or defaced from the nuvoH2O system.

Except as provided in this warranty and to the maximum extent permitted by law, NuvoH2O is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, including but not limited to loss of labor costs; loss of use; loss of revenue; loss of profits; loss of business; loss of goodwill; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property.

Product Return Policy

All returns must be accompanied by a Return Merchandise Authorization (RMA) number issued by nuvoH2O within the warranty period.  Please contact Customer Support with complete customer and order information to obtain an RMA.  All returned merchandise must be received within 14 days from the date the return is initiated.  All merchandise must be returned, freight prepaid.  If unused, merchandise must be returned in its original factory packaging.  All refunds will begin processing within 5 working days of the receipt of the product.